Terms and Conditions 

1. Availability & Pricing

All quotations provided by the Company are subject to the availability of hotel accommodations, cruise cabins, transportation, flights, and other travel services at the time the reservation is confirmed. Prices are subject to change without prior notice until the booking is confirmed and full payment is received.

2. Payment Policy

All travel services offered by the Company are subject to the receipt of full payment prior to departure, unless otherwise agreed in writing. Where payment is made by cheque, travel documents, vouchers, and confirmations will be issued only after the cheque has been successfully cleared.

3. Right to Cancel or Amend

The Company reserves the right, at its sole discretion, to:

• Cancel any tour, holiday, or travel arrangement prior to departure. In such cases, the Company’s liability shall be limited to a full refund of the amount paid by the customer for the affected tour or travel component.
• Modify, amend, substitute, withdraw, or alter any itinerary, accommodation, transportation, sightseeing, or other travel service if deemed necessary due to operational, safety, or unforeseen circumstances. Where possible, equivalent alternatives of a similar standard will be provided.

The Company shall not be liable for any indirect loss, consequential damages, additional expenses, or inconvenience arising from such changes.

4. Authority to Modify Terms

No person, representative, agent, employee, or third party, other than the Company through an authorized written communication, has the authority to amend, modify, waive, or supplement these Terms & Conditions or any representation contained in the Company’s brochures, quotations, website, or promotional material.

5. Changes After Booking

If the Company modifies any part of the booked tour after confirmation, the customer may:

• Accept the revised itinerary or travel arrangement; or
• Accept an alternative tour or holiday offered by the Company.

Under no circumstances shall the Company be liable for any consequential loss, additional expenses, compensation, or damages resulting from such changes.

6. Limitation of Liability

The Company acts solely as an intermediary between the customer and independent service providers, including airlines, hotels, transport operators, cruise companies, sightseeing operators, and other travel suppliers.

Accordingly, the Company shall not be responsible for:

• Death, injury, illness, accident, theft, loss of baggage, delays, cancellations, missed connections, force majeure events, or any unforeseen circumstances beyond its reasonable control.
• Any act, omission, negligence, delay, default, or failure by airlines, hotels, transport providers, cruise operators, guides, or any other third-party service providers.

The Company’s maximum liability, under any circumstances, shall not exceed the total amount paid by the customer for the respective tour package. The Company shall not be liable for any indirect, incidental, special, or consequential damages.

7. Currency Fluctuations & Price Revisions

All quotations are provided in Indian Rupees (INR) or the applicable foreign currency.

The Company reserves the right to revise prices before departure in the event of:

• Currency exchange rate fluctuations
• Government taxes, levies, or statutory charges
• Fuel surcharges
• Airline fare revisions
• Hotel rate revisions
• Peak season, festival, holiday, or special event surcharges
• Any increase imposed by service providers

Any such additional charges shall be payable by the customer prior to departure.

8. Passport, Visa & Travel Documents

It is the sole responsibility of the traveller to ensure that all required travel documents, including passports, visas, permits, and health certificates, remain valid throughout the duration of the journey.

The Company accepts no responsibility for:

• Refusal, cancellation, delay, or expiry of visas or passports.
• Denied boarding due to invalid or insufficient travel documentation.
• Any expenses arising from such circumstances.

9. Visa Approval

The granting or refusal of a visa is entirely at the discretion of the respective Embassy or Consulate.

Visa fees, application charges, and service fees are non-refundable under all circumstances. In the event of visa refusal, the Company’s standard cancellation policy shall apply to the tour package.

10. Travel Insurance

Travel insurance is not included unless specifically mentioned in the quotation or itinerary.

The Company strongly recommends that all travellers obtain comprehensive travel insurance covering medical emergencies, accidents, baggage loss, trip cancellation, and other unforeseen events before commencing their journey.

11. Force Majeure

The Company shall not be held responsible for any cancellation, delay, alteration, or interruption caused by events beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Landslides
• Political unrest
• War
• Terrorism
• Epidemics or pandemics
• Government restrictions
• Airline disruptions
• Adverse weather conditions
• Any other force majeure event.

12. Complaints & Claims

Any complaint regarding the services provided must be submitted to the Company in writing within seven (7) days from the completion of the tour.

Complaints received after this period shall not be entertained.

For group tours, all complaints must be submitted through the designated Group Leader. Individual complaints from group members will not be accepted separately.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute arising from or relating to the tour or services provided by the Company shall be subject exclusively to the jurisdiction of the competent courts in Delhi, India.

14. Hotel Check-in & Check-out

Standard hotel timings are generally:

• Check-in: 2:00 PM – 4:00 PM
• Check-out: 10:00 AM – 12:00 Noon

Early check-in and late check-out are subject to hotel availability and may attract additional charges payable directly by the guest.

15. Transportation Delays & Schedule Changes

The Company shall not be responsible for delays, cancellations, diversions, rescheduling, or interruptions of flights, trains, buses, ferries, cruises, or other transport services caused by weather conditions, technical issues, operational reasons, government regulations, or circumstances beyond its control.

Refunds, if any, shall be governed by the applicable cancellation policies of the respective service providers.

16. Shopping & Personal Purchases

The Company assumes no responsibility for purchases, shopping, or personal expenses incurred by travellers during the tour.

The quality, warranty, authenticity, pricing, and after-sales service of any purchased goods shall remain solely between the traveller and the respective vendor.

17. Additional Services Purchased During the Tour

Any optional tours, activities, transportation, accommodation upgrades, meals, or other services purchased directly from hotels, local operators, guides, drivers, or third-party vendors during the tour shall be entirely at the traveller’s own discretion and expense.

The Company shall not be responsible for the quality, performance, pricing, cancellation, or any dispute relating to such independently purchased services.

Hotel Classification & Information Disclaimer

Hotel classifications (such as 5-Star, 4-Star, 3-Star, etc.) are assigned by the respective hotels, tourism authorities, or independent rating agencies. The Company relies on the information provided by its hotel partners and suppliers and makes every reasonable effort to verify its accuracy in good faith.

However, the Company does not warrant or guarantee the accuracy, completeness, or continued validity of such classifications and shall not be held liable for any inaccuracies, changes, or discrepancies in the ratings or descriptions provided by the respective hotel or supplier.

All hotel descriptions, photographs, illustrations, room specifications, amenities, facilities, and other related information are supplied by the respective hotels or their authorized representatives. These details are intended solely for general guidance and may be subject to change without prior notice. The Company shall not be responsible for any variations, omissions, renovations, temporary closures, or changes in services or facilities that may occur after the information has been published or the booking has been confirmed.

Baggage Policy

Baggage allowances are determined solely by the respective airline, cruise line, railway, transport operator, or other service provider and may vary depending on the carrier, route, travel class, and applicable fare rules.

As a general guideline, most airlines permit one checked-in baggage weighing up to 20 kg and one cabin baggage weighing up to 5–7 kg, subject to the carrier’s prevailing baggage policy. Passengers are strongly advised to verify the applicable baggage allowance directly with the respective airline or transport provider before departure.

In accordance with standard industry practice, cabin baggage must comply with the size and weight restrictions prescribed by the respective carrier. Any excess baggage, oversized luggage, or additional baggage may attract extra charges, which shall be borne solely by the traveller.

The Company shall not be responsible or liable for the loss, delay, damage, misplacement, or late delivery of baggage by any airline, cruise operator, railway, hotel, transport provider, or any third-party service provider. Any claims relating to baggage must be made directly to the concerned carrier or service provider and shall be governed by their respective terms, conditions, and liability policies.

The Company shall not be liable for any consequential loss, inconvenience, or expenses arising from baggage delays, loss, or damage during the course of the journey.

MEALS

The number of meals included in the tour package corresponds to the number of nights booked at each hotel, unless otherwise specified in the itinerary or booking confirmation.

As per standard hotel policy, breakfast is generally not included on the day of arrival and is served from the morning following the first overnight stay. Meal inclusions may vary depending on the hotel, flight schedule, or specific package booked.

The Company reserves the right to modify the meal arrangements, venue, or timing due to operational requirements, availability, or circumstances beyond its control. Wherever meals are included, they are generally served as a fixed set menu or buffet, and menu selection may not be available. Special dietary requests (such as vegetarian, vegan, gluten-free, or other dietary preferences) will be accommodated wherever possible but cannot be guaranteed and remain subject to the policies and availability of the respective hotel or restaurant.

TRANSFERS

Packages: Wherever transportation is provided on basis of Seat in Coach (SIC) same is on sharing basis.
Sightseeing Tours: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the tour/tour option booked.
Airport Transfer: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the transfer/transfer option booked.
It is the responsibility of the customer to ensure that they reach on time at the designated place of pick up in case of SIC ( Seat in Coach ) based transfer / sightseeing tour etc. In case the customer reaches late and misses the coach, there will be no refund of the amount paid for this service or any part refund from the amount paid for the full package. In case of missing the coach, customer will have to make their own private arrangement and at their own cost.
On SIC transfers and tours guests might have to wait for some time due to traffic Congestion or delay on the part of other co-passengers.

Late Night or early morning transfers could result in a surcharge other than the amount paid.

The coach has a fixed route and itinerary and will not deviate from the same.

CURRENCY

The Company suggests the Tourist/Group to carry holiday spending money partly in currency, partly in traveler cheques. It is advisable to arrange the same at least a week before departure. Traveler cheques are safest way to carry money as they are easily cashed for a small service charge and can be replaced, if they are stolen or lost. The Company will not be responsible for any loss of exchange / Currency.

MODE OF PAYMENT

You can visit our office and make the payment.

OR

You can deposit the payment in any of the below mentioned bank ( you must send us the receipt of payment deposit through mail on info@lookmyindia.com & indianyatra@outlook.com )
Bank Account Detail

1. If payment is by cheque, payment should be made at least 01 week before the delivery of documents.
2. The cost of outbound package tour is payable in convertible foreign exchange (subject to RBI/GOI regulation).

LIABILITY

The Company is acting as booking agent for the overseas tour operator / travel component supplier and is travel agent only. The information given in the brochure/quotation is as accurate as the Company can make it. The Company’s brochure descriptions are of amenities normally available. However, circumstances can change due to events beyond the control of the Company. Major roadwork, etc., may necessitate route changes. Where the Company knows of these sufficiently in advance, the Company will notify the Tourist/Group. Route changes could also be necessitated due to natural calamities. The Company does not control or operate any Airline, neither do the Company owns or controls any shipping company, coach or coach company, Hotel, transport and other facility or service ingredients, travel component in tour package/ tour component availed by the Tourist/Group. Since the Company only selects and co-ordinates travel component, the Company shall not be liable for any injury, death, loss, deficiency in service or damage, if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, shipping company etc.

Declaration for Foreign Exchange

Declaration for Basic Travel Quota (BTQ)
I declare that the information given above by me are true and correct to my knowledge. I declare that the exchange applied for together with the exchange already availed does not exceed $10,000/- in this financial year. I further confirm, that I am a Resident Indian Citizen and intent to return to India. I further undertake that the transaction is not designed to contravene or evade the provisions of the Foreign Exchange Management Act, 1999 (42 of 1999) or any of the Rules/ Notifications/ Directions issued under the Act.

Declaration for Business Travel (BT) Liberalized Exchange Rate Management System (LERMS)
It is certified that the expense for the above trip are being met by the company/ firm. We undertake that the foreign exchange withdrawn will be used for the purpose stated above. We further undertake that the transaction is not design to contravene or evade that provisions of the Foreign Exchange Management Act, 1999 or any of the Rules/ Notifications/ Directions issued under the Act.

REFUND AND CANCELLATION POLICY

• Cancellation Policy:-
• Booking cancel between 30 to 15 days prior to the travel date 50 % Cancellation will apply
• Booking cancel between 15 to 07 days prior to the travel date 75 % Cancellation will apply
• Booking cancel within 07 days prior to the travel date 100 % Cancellation will apply

• During certain special period or for any particular property there can be 100% cancellation irrespective of the time of cancellation. In case of non-refundable air tickets, full cancellation will apply and as such tickets will be completely non- refundable.
  
  • Cancellation and/or amendment of airline tickets/tour packages shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier/hotel/transporter/services supplier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets/tour packages, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket/tour packages to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. At present a service fee of Rs 1000/- and Rs 2000/- per person is being charged for domestic and International respectively over and above the airline cancellation/rebooking fees. Tour Packages include air bookings, hotel bookings, transfers, sightseeing, meals and any other service booked by the passenger.
  • The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge. We take no liability whatsoever in this regard
  • Please note that unless stated otherwise, it is mandatory to contact us for refunds and the airline will not directly refund the tickets booked through our company.
  • All refunds will be payable in INR only.
  • No refund will be made for any partly unused services- accommodation, missed meal, transportation, cruise  portion ,sightseeing in case any of these services are not availed by the customer on his /her tour.

NOTE OF CAUTION BEFORE BOOKING OF PACKAGE/TRAVEL TOUR COMPONENT

Travel tour packages/travel tour components that you are intent to book from us are of such nature where one has to undertake considerable amount of walking and physical activity to enjoy them. All tours involve long hours of travelling and some tour components may include theme park activities such as speed boat rides, balloon rides and other adventure sports which are suitable only for medically/physically fit persons. We therefore, forewarn heart patients, pregnant women, senior citizens, persons those requiring special care, patients of respiratory disorder, persons suffering from arthritis, blood pressure and diabetes, not to undertake tour. There will be no medical help that can be provided during such tours. It is therefore advised not to venture if any person requires special medical attention during the tour. There is no luggage assistance and it is expected every tourist to manage his own luggage. Some of the tourist products are without elevators/escalators and one may have to use stairs.

Inspite of the above mentioned warning tourist who undertakes tour at his own volition and risk, STIC Travels will not be responsible for any medical complication that may arise during the tour. Not only this, one has to be medically fit and energetic to undertake tour packages. You must therefore satisfy yourself by undergoing medical checkup and obtain medical fitness certificate from your registered medical practitioner.
Health & Travel Insurance: We recommend all our customers to take travel insurance.

FOG / WAR ALERT

The Company will not be liable to any passenger for refund, compensation or claim for shortening of tour in relation to tour shown in itinerary or any cancellation, route change or postponement or delay of any airlines due to any reason whatsoever including fog or bad weather and the tickets/package are issued subject to the conditions herein.

It is deemed our detailed terms and conditions applicable have been read, understood and agreed upon.

INDIAN YATRA HOLIDAYS
Regd Address : Rz 20A, Jagdemba Vihar, Street no 10A, West Sagar Pur, New Delhi -110046